SMS Program Terms

1. Programs covered

The Avenora platform sends two kinds of text messages:

1. Avenora business notifications— operational messages sent from Avenora's toll-free number to the owners and staff of businesses that subscribe to the Avenora service (for example: new-booking alerts, missed-call alerts, invoice and estimate notifications, usage alerts, setup and verification codes, and replies from the NORA assistant).
2. Shop-branded messages— messages sent on behalf of a subscribing business from that business's own dedicated number to its customers who opted in (for example: appointment confirmations, dispatch updates, estimates, and invoices). Each such program is operated for the named business, which is the sender of record.

2. Opt-in

Business owners opt in to Avenora notifications by providing their mobile number and agreeing to receive texts during signup or onboarding. End customers of a subscribing business opt in verbally during a call (recorded), by texting the business's number first, or through another documented consent method. Consent to receive messages is not a condition of any purchase.

3. Message frequency & rates

Message frequency varies by account activity. Message and data rates may apply according to your mobile carrier plan.

4. Opt-out & help

Reply STOP to any message to stop receiving messages from that number (STOP, UNSUBSCRIBE, CANCEL, END, and QUIT are honored). Reply START to re-subscribe. Reply HELP or contact support@avenora.ai for help. Opting out of one program does not affect messages you separately opted into from another number.

5. Carriers

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability.

6. Privacy

Phone numbers and message content are handled per our Privacy Policy. Mobile opt-in data is not sold or shared with third parties for their own marketing purposes.

7. Contact

Avenora — support@avenora.ai. Use of the Avenora service is governed by the Terms of Service.