0%
of HVAC calls land after-hours.
Nights, weekends, lunch, mid-job — that's when the phone rings and there's nobody at the desk to pick up.
Source: HVAC industry research, 2026
24/7 phone coverage for HVAC shops
Your phoneanswers itself, books the job, speaks Spanish, and saves the lead.
Avenora is a friendly voice that answers your shop's phone for you — day and night. It talks to the caller in English or Spanish, books the job onto your schedule, and texts you the details. If it's a real emergency, it gets a live person on the line in under a minute.
$499 setup · refundable if we can't make it work · Keep your number · No long contracts
Books into your calendar — or the simple schedule we give you, if you don't use one
Google CalendarAvenora Dashboard
What every shop on Avenora gets, day one
Always on, every day
We pick up at 2:14 AM on a Sunday the same way we pick up at 10 AM on a Tuesday.
Picks up in one ring
Your caller never hears the second ring. Median answer time under two seconds.
Native English + Spanish
Switches mid-call when the caller does. English-only desks miss 1 in 8 US households.
Setup is done for you
One call with us — we connect your Google Calendar, configure on-call, run a live test. You answer one ring.
The math of a missed call
Every call you miss is your competitor's next invoice.
Three places where it happens, every week. The math below is what last month already cost you.
0%
of callers who hit voicemail never call back.
They don't leave a message and they don't try twice — they dial the next listing on Google. Speed is the whole game, and voicemail loses it.
Source: HVAC industry research, 2026
0M+
US households call in Spanish.
That's 1 in 8 American homes. When they call your shop and nobody answers in Spanish, they hang up and dial the next listing.
Source: U.S. Census · American Community Survey · language spoken at home
Five missed calls a week, $400 average ticket, fifty working weeks: $100,000+ a year walking past your shop. Per the same industry surveys.
Run the math on your own shopNew to this? Start here
So what is Avenora, really?
It's a voice that answers your shop's phone for you. Think of it as a front-desk person who never sleeps, never takes lunch, and costs a fraction of a real hire. When a customer calls, it talks to them like a friendly receptionist would — finds out what's wrong, picks a time that fits your day, and books the job. Then it texts you. That's the whole thing.
Below is a real call, start to finish — with a note beside each moment so you can see exactly what's going on.
Incoming call · answered by Avenora
Tuesday, 8:14 PM · you never touched your phone
Avenora
Thanks for calling Comfort Pros Heating & Air — this is the front desk, how can I help?
Answered on the very first ring. It's 8:14 on a Tuesday night and you're at dinner. You never even heard the phone.
Caller
Yeah, hi — my furnace just quit and the house is already getting cold.
Avenora listens the way a person does. No menus, no "press 1."
Avenora
I'm sorry to hear that — let's get someone out to you. Is it blowing cold air, or nothing at all?
It understood "furnace quit" means a real problem, and started sorting out how urgent it is — just like a good receptionist would.
Caller
Nothing at all. And my wife's expecting, so we really can't sit in the cold.
Avenora
Understood. I have a technician who can be there tomorrow between 8 and 10 in the morning — does that work?
It checked your schedule and offered a real time that fits your day. Nothing double-booked.
Caller
That's perfect, thank you.
Avenora
You're all set. I'll text you a confirmation, and the owner will get the details too. Stay warm tonight.
Job booked, caller reassured, done — in under two minutes. You did nothing.
While you were finishing dinner, here's what happened
The job is on your calendar
Tomorrow, 8–10 AM, no-heat call at the Kowalski house. Already there when you wake up.
A text is on your phone
"New booking: Brian K., Wed 8–10 AM, no heat at 214 Maple St." That text is your whole system if you want it to be.
You kept a customer
A caller who would've hit voicemail and dialed the next shop is now your customer — because someone picked up.
How it works
From “forward your number” to live in under two hours.
Step 01
Keep your number. Send us the calls you'd miss.
You don't change your phone or your number. You just tell your phone company to pass a call to us whenever you don't pick up — and we walk you through exactly how on the setup call. Prefer a fresh line? We can give you a new local number instead. Nothing about the phone in your pocket changes.
We set this up with you in 60–90 minutes
01
Your shop's number
Same number on your truck, your cards, Google
You don't pick up
Avenora picks up
Answers on the first ring, every time
Step 02
We answer like the front-desk person you can't afford to hire.
Avenora greets the caller — in English or Spanish — and figures out what they need: a tune-up, a repair, or a real emergency. It offers a time that fits your day, and books it. When someone calls back a second time, it already knows who they are. You didn't lift a finger.
Answered on the first ring, every time
02
“Comfort Pros HVAC, how can I help?”
“Mi calefacción no funciona…”
Intent · no-heatES detected
Step 03
You wake up to a full schedule.
Every booked job is already on your calendar — or the simple schedule we give you — the moment it's set, with a text on your phone so you're never surprised. No morning catch-up, no sticky notes on the dash, no voicemails to replay. You start the day knowing where you're going.
From answered call to booked job in under 2 minutes
03
Today · 8 bookings↑ 3 since yesterday
9:00 AMMaria RodriguezAC tune-up
11:30 AMBrian KowalskiNo heat
2:00 PMJosé GarcíaFurnace svc
4:30 PMLinda S.Quote · install
+ 4 more booked while you were on a job
Built for HVAC shops, not for tech companies
Six things a generic phone robot won't do for a trade business.
Native bilingual
Switches to Spanish before the caller asks.
It hears the caller speaking Spanish and answers in Spanish — in under a second, without anyone pressing “2 for Spanish.” Latino-owned shops can make Spanish the default, not the fallback.
Hello, Comfort Pros HVAC.
Hola, buenas tardes.
Emergency escalation
The AI never dispatches a gas leak.
Hard-coded escalation paths for gas, CO, no-heat-in-winter, water leak. Bridged to your on-call tech in <60s — if they don't answer, your phone is next.
7-year emergency recording· kept on file if you ever need it
HVAC intent
Knows tune-up from a cracked heat exchanger.
Triages and books the right slot length for AC tune-ups, furnace diagnostics, emergency replacements, and seasonal maintenance.
Calendar-native
Puts the job on your calendar automatically.
The booking shows up in your Google Calendar — or in Avenora's own schedule if you don't use one. It recognizes repeat callers so you aren't staring at the same name twice. Nothing extra to set up.
Human-like flow
Acknowledges the dog, the heatwave, the grandma.
Handles side topics without dwelling. Manages multi-intent calls. Asks “anything else?” at the end — the way your best front-desk does.
Setup in 60–90 minutes
We set it up on a guided call. You answer one test ring.
No tech team, no contractors, no “we'll get back to you in two weeks.” Pick a slot, get on a call, walk away live.
Hear it before you sign up
Drop your number. NORA will call you in 30 seconds.
Your phone rings. You pick up. NORA — Avenora's AI demo agent — answers your questions and, if you want, role-plays your shop's receptionist live. Same voice, same flow your customers would hear. You hang up and decide.
- Average pickup: under 30 seconds
- From a real US phone number, not a robot voice
- One call, only because you asked — no spam, ever
Pricing
Two tiers, one phone number, zero contracts.
Setup fee refundable if we can't make it work for your shop. Cancel month-to-month with no penalty. Annual prepay nets you two months free.
Starter
Plug into Google Calendar — or run solo on our built-in scheduler.
$199/ mo
+ $499 one-time setup
- 300 inbound minutes / month
- $0.50 / min overage
- EN + ES bilingual
- Books into Google Calendar — or your Avenora dashboard
- SMS notification on every booking
- Recording + transcript on every call
- Mon–Sat 7am–9pm support
Most popular
Pro
Everything in Starter, plus invoicing, AI memory, and the tools to run a paperless shop.
$399/ mo
+ $499 one-time setup
- Everything in Starter
- 800 inbound minutes / month ($0.35 / min overage)
- AI memory across every customer + call
- Auto-invoice drafts + PDF / CSV tax export
- Quote / estimate workflow
- Annual tune-up reminder pipeline
- Owner reports + dashboard analytics
Enterprise · 5+ shops? Talk to sales →
Compare every feature
| Feature | Starter$199/mo | Pro$399/mo |
|---|---|---|
| Conversation engine | ||
| 24/7 bilingual answering (EN + ES) | ||
| Multi-intent + side-topic handling | ||
| Emergency human escalation <60s | ||
| AI memory across customers + calls | ||
| Booking & calendar | ||
| Google Calendar integration | ||
| Built-in scheduler (no CRM needed) | ||
| Capacity | ||
| Minutes / month included | 300 | 800 |
| Overage rate per minute | $0.50 | $0.35 |
| Invoicing & paperwork | ||
| Auto-invoice drafts after every job | ||
| PDF / CSV tax export | ||
| Quote / estimate workflow | ||
| Annual tune-up reminder pipeline | ||
| Compliance & retention | ||
| TLS 1.3 in transit · AES-256 at rest | ||
| Emergency call audio retention | 7 years | 7 years |
| Non-emergency audio retention | 90 days | 90 days |
| SOC 2 attestation | Planned | Planned |
| Support | ||
| White-glove setup call | 60–90 min | 60–90 min |
| Live test call before go-live | ||
| Support hours | Mon–Sat 7am–9pm | Mon–Sat 7am–9pm |
| Response SLA | Next business day | 4 business hours |
Common questions
Everything owners ask before signing up.
No — and this is the part nobody believes until they hear it. Avenora talks in a natural, warm voice, with real pauses and normal back-and-forth. It's not the flat "press 1 for service" recording you're picturing. Most callers just think they reached a friendly new person at the front desk. Want to hear it? Drop your number on the demo page and it'll call you in about 30 seconds.
White-glove setup · refundable $499
You've read enough.
Now talk to it.
Call the demo line and the AI picks up — ask it anything, or play a customer calling your own shop. When you're ready, it texts you the setup link and our team configures everything for you.
No forms, no card — hang up whenever. The five-minute call IS the demo.
Get started
Your phone starts answering itself this week.
Setup is white-glove and hand-built per shop: one call with our team, everything configured for you, a live test call before it ever answers a real customer.
- 15-minute demo on a real call we'll route to you
- $499 refundable deposit holds your slot
- Live in 60–90 minutes after deposit