0%
of HVAC calls land after-hours.
Nights, weekends, lunch, mid-job — that's when the phone rings and there's nobody at the desk to pick up.
Source: HVAC industry research, 2026
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Avenora is the office employee who answers your HVAC shop's phone 24/7 — nights, weekends, lunch. It talks to the caller in their own language — English, Spanish, and 50+ more — books the job onto your schedule, texts you the details, remembers your customers, and keeps a list of every missed call. On Pro it also drafts your invoices and quotes, asks your customers for a review, and sends the tune-up reminders. It works alongside you, or alongside the person you already have at the desk. When a caller describes an emergency, it gets a live person on the line fast.
$499 setup · refundable until you approve · Keep your number · No long contracts
Books into your calendar — or the simple schedule we give you, if you don't use one
What every shop on Avenora gets, day one
We pick up at 2:14 AM on a Sunday the same way we pick up at 10 AM on a Tuesday.
Your caller never hears the second ring. Median answer time under three seconds.
Switches mid-call when the caller does. English-only desks miss 1 in 8 US households.
One call with us — we connect your Google Calendar, configure on-call, set up your forwarding code. You answer one ring.
The math of a missed call
Three places where it happens, every week. The math below is what last month already cost you.
of HVAC calls land after-hours.
Nights, weekends, lunch, mid-job — that's when the phone rings and there's nobody at the desk to pick up.
Source: HVAC industry research, 2026
of callers who hit voicemail never call back.
They don't leave a message and they don't try twice — they dial the next listing on Google. Speed is the whole game, and voicemail loses it.
Source: HVAC industry research, 2026
US households call in Spanish.
That's 1 in 8 American homes. When they call your shop and nobody answers in Spanish, they hang up and dial the next listing.
Source: U.S. Census · American Community Survey · language spoken at home
Five missed calls a week, $400 average ticket, fifty working weeks: $100,000+ a year walking past your shop. Per the same industry surveys.
Run the math on your own shopCoast to coast
Phoenix in July or Minneapolis in January, the phone rings when the weather turns. Avenora picks up every one, in the caller's language, and books the job on your calendar.
24/7/365
Every call answered, nights and holidays included
EN + ES
Plus 50 more languages, switching mid-call
Your number
Keep the line your customers already call
New to this? Start here
It's a voice that answers your shop's phone for you. Think of it as a front-desk person who never sleeps, never takes lunch, and costs a fraction of a real hire. When a customer calls, it talks to them like a friendly receptionist would — finds out what's wrong, picks a time that fits your day, and books the job. Then it texts you. That's the whole thing.
Below is a real call, start to finish — with a note beside each moment so you can see exactly what's going on.
Incoming call · answered by Avenora
Tuesday, 8:14 PM · you never touched your phone
Avenora
Answered on the very first ring. It's 8:14 on a Tuesday night and you're at dinner. You never even heard the phone.
Caller
Avenora listens the way a person does. No menus, no "press 1."
Avenora
It understood "furnace quit" means a real problem, and started sorting out how urgent it is — just like a good receptionist would.
Caller
Avenora
It checked your schedule and offered a real time that fits your day. Nothing double-booked.
Caller
Avenora
Job booked, caller reassured, done — in under two minutes. You did nothing.
While you were finishing dinner, here's what happened
Tomorrow, 8–10 AM, no-heat call at the Kowalski house. Already there when you wake up.
"New booking: Brian K., Wed 8–10 AM, no heat at 214 Maple St." That text is your whole system if you want it to be.
A caller who would've hit voicemail and dialed the next shop is now your customer — because someone picked up.
How it works
Step 01
You don't change your phone or your number. You just tell your phone company to pass a call to us whenever you don't pick up — and we walk you through exactly how on the setup call. Prefer a fresh line? We can give you a new local number instead. Nothing about the phone in your pocket changes.
We set this up with you on one 30-minute call
Your shop's number
Same number on your truck, your cards, Google
Avenora picks up
Answers on the first ring, every time
Step 02
Avenora greets the caller — in their own language, English, Spanish, or 50+ more — and figures out what they need: a tune-up, a repair, or something urgent. It offers a time that fits your day, and books it. When someone calls back a second time, it already knows who they are. You didn't lift a finger.
Answered on the first ring, every time
Step 03
Every booked job is already on your calendar — or the simple schedule we give you — the moment it's set, with a text on your phone so you're never surprised. No morning catch-up, no sticky notes on the dash, no voicemails to replay. You start the day knowing where you're going.
On your calendar the moment the call ends
Built for HVAC shops, not for tech companies
Hears Spanish, answers in Spanish — nobody presses “2 for Spanish.” Latino-owned shops can make it the default.
Gas, CO, no heat in winter, water leak: treated as urgent, then a fixed ladder — your on-call tech's phone rings at once, details texted right behind, then your backup, then you.
Sizes the visit and books the right slot length for AC tune-ups, furnace diagnostics, emergency replacements, and seasonal maintenance.
The booking shows up in your Google Calendar — or in Avenora's own schedule if you don't use one. It recognizes repeat callers so you aren't staring at the same name twice. Nothing extra to set up.
Handles side topics without dwelling. Manages multi-intent calls. Asks “anything else?” at the end — the way your best front-desk does.
No tech team, no contractors, no “we'll get back to you in two weeks.” Pick a slot, get on a call, walk away live.
Hear it before you sign up
Your phone rings. You pick up. NORA — Avenora's AI demo agent — answers your questions and, if you want, role-plays your shop's receptionist live. Same voice, same flow your customers would hear. You hang up and decide.
Pricing
Any time before you approve your setup, we refund everything you paid — the $499 setup fee and your first month — within 7 business days; email hello@avenora.ai. Cancel month-to-month with no penalty. Annual prepay (two months free) is arranged on your setup call.
Plug into Google Calendar — or run solo on our built-in scheduler.
+ $499 one-time setup
Everything in Starter, plus invoicing, AI memory, and the tools to run a paperless shop.
+ $499 one-time setup
| Feature | Starter$199/mo | Pro$399/mo |
|---|---|---|
| Conversation engine | ||
| 24/7 answering in the caller's language (EN + ES + 50) | ||
| Multi-intent + side-topic handling | ||
| Emergency escalation to your on-call tech (ring, then text) | ||
| AI memory across customers + calls | ||
| Booking & calendar | ||
| Google Calendar integration | ||
| Built-in scheduler (no CRM needed) | ||
| Capacity | ||
| Minutes / month included | 300 | 800 |
| Overage rate per minute | $0.50 / min | $0.35 / min |
| Invoicing & paperwork | ||
| Auto-invoice drafts after every job | ||
| PDF / CSV tax export | ||
| Quote / estimate workflow | ||
| Annual tune-up reminder pipeline (opt-in; needs brand registration) | ||
| Automatic post-job review invites | ||
| Compliance & retention | ||
| TLS 1.3 in transit · AES-256 at rest | ||
| Emergency call audio retention | 7 years | 7 years |
| Non-emergency audio retention | 1 year | 1 year |
| SOC 2 attestation | Planned | Planned |
| Support | ||
| White-glove setup call | ~30 min | ~30 min |
| Hear it answer your own number before go-live | ||
| Support hours | Mon–Sat 7am–9pm | Mon–Sat 7am–9pm |
Enterprise · 5+ shops? Talk to sales →
Common questions
Call the demo line and the AI picks up — ask it anything, or play a customer calling your own shop. When you're ready, it texts you the setup link and configures everything for you on one call.
No forms, no card — hang up whenever. The five-minute call IS the demo.
Get started
Setup is white-glove and built per shop: one call with NORA, our AI, everything configured for you and double-checked by a person — and you hear it answer your own number before it ever answers a real customer.